Meet Brook AI, the AI Receptionist That Integrates With SalonBiz

Your front desk keeps your salon moving. They welcome clients, manage appointments, support service providers and handle the questions that come up throughout the day. At the same time, incoming calls keep coming, often from clients who want to book, reschedule or get help with an appointment.

That can be a lot to manage, especially during busy hours or when clients call after the salon has closed. And every call is another opportunity to take care of a client and get an appointment on the books.

Brook AI is an AI receptionist for salons that gives your front desk more coverage for those incoming calls. Integrated with SalonBiz, Brook can help clients book and manage appointments, handle routine questions and connect them with your team when a conversation needs a person.

The goal is simple. Give clients more ways to get the help they need while giving your front desk more capacity to focus on the experience happening inside the salon.

What is Brook AI?

Brook AI is a voice-based AI receptionist that answers incoming salon calls and helps clients with routine appointment needs.

Clients can speak naturally with Brook about what they need. Brook can recognize returning clients, help new clients get started, check real-time availability and book appointments directly into SalonBiz.

Brook can also help with common appointment needs like rescheduling, cancellations and confirmations, while bringing your front desk into conversations that need a person.

Why are salons using AI receptionists?

AI receptionists give salons more coverage for incoming calls while creating more capacity for the front desk.

Think about what happens during a busy afternoon. Your team may be welcoming a client, checking someone out or helping a service provider when the phone rings. Brook can step in to handle routine appointment calls while your team stays focused on what’s happening in the salon.

That coverage can extend beyond salon hours, too. Clients don’t always think about their next appointment while the front desk is open. Brook gives them another way to get appointment help when it’s convenient for them.

For salons, that means more opportunities to connect with clients and get appointments on the books without adding more routine phone work to the team’s day. Extending front desk coverage, capturing appointment demand and reducing routine scheduling work are central to how Brook supports the front desk.

How does Brook AI work in a salon?

Brook integrates with SalonBiz to help clients with supported appointment needs using real-time information from your scheduling system.

When an existing client calls, Brook can recognize them by their phone number. If they’re ready to book, Brook can check real-time availability, offer appointment options and confirm the booking. New clients can also create an account and book during the call.

Once an appointment is booked, it’s reflected in SalonBiz right away. Your team sees the appointment in the same system they already use without having to enter the booking again.

Brook can also help clients make changes to existing appointments. It can support rescheduling, cancellations and confirmations based on the salon’s configured rules.

And when a conversation needs a person, Brook can bring your front desk into the call.

What can Brook AI help with?

Brook can support many of the routine appointment conversations your front desk handles throughout the day.

Depending on what a client needs, Brook can:

• Book new appointments
• Help existing clients reschedule
• Handle appointment cancellations
• Confirm upcoming appointments
• Provide additional call coverage during busy periods
• Extend coverage after hours
• Connect clients with your front desk when they need a person

Brook also works with the salon’s configured scheduling rules, including cancellation and rescheduling windows and staff availability for online bookings.

That gives clients more ways to take care of common appointment needs while creating more room in the day for your team.

How does Brook AI work alongside your front desk?

Brook extends what your front desk can do by handling routine calls and bringing your team in when their attention is needed.

Not every conversation is the same. Booking an available appointment is different from helping someone coordinate a complex service or answering a question that needs your team’s expertise.

Brook is designed with that distinction in mind.

If a client asks to speak with someone, Brook can transfer the call to the front desk. More complex requests, including group bookings or appointments made on behalf of another person, can also be routed to the team.

That lets Brook take care of appropriate, repeatable conversations while your team stays connected to the client experience. SalonBiz’s strategy specifically positions Brook around practical uses like call overflow and after-hours coverage rather than replacing the front desk.

How does your team stay connected to Brook’s calls?

Your team can review Brook’s client conversations and quickly see what happened, including whether anything needs their attention.

Brook’s dashboard gives salon owners and front desk teams visibility into conversations handled by the AI receptionist. Your team can review the full conversation transcript, the reason for the call, the outcome, client and booking information, and the status of the interaction.

Calls can be identified as resolved, transferred or needing follow-up, making it easier for your team to see where they need to step in.

That visibility keeps Brook connected to the way your team already manages client relationships instead of creating another communication channel they have to keep track of separately.

See Brook AI in action

Brook AI integrates with SalonBiz to give your front desk more coverage for incoming calls, routine appointment needs and after-hours conversations.

See how Brook works alongside your team and integrates with SalonBiz to help clients get the appointment support they need.

Book a Demo