In recent years, taking a flight meant getting to the airport early to wait in a long line for check-in. What a pain, right? Today, nearly every passenger checks in online. It’s quick, easy, and efficient. A salon check-in app can create the same elevated experience for your salon guests. Here’s how you’ll benefit from a salon check-in app for your guests, as well as a system for your team members so you can ditch the front desk.
Benefits of using a salon check-in app
Most salon guests are in a hurry. They want to get in and out as quickly as possible, avoiding long lines at understaffed front desks. Even five minutes can add to the stress of their appointment.
Instead, your goal is to create a gorgeous, calming experience in your salon from start to finish. These are the major benefits of using a salon check-in app.
1. Reduces your team’s front desk tasks
With a salon check-in app, your guest check-in process becomes automatic rather than a manual ongoing task for your team.
Put simply, your amazing team doesn’t need to be kept standing behind a front desk–you hired them for their customer service skills and expert knowledge. Allow guests to check in with an app, and you’ll get your team out from behind the desk and onto the floor so they can sell products and answer guest questions.
2. Eliminates lines for your guests
If guests want to skip the front desk, they can with a salon check-in app. For example, the connected Pocket Salon app allows guests to notify their stylist that they’ve arrived from the palm of their hand.
Instead of waiting in a line, your guests can enjoy a few relaxing moments in your reception area or browsing retail products. With Pocket Salon, guests can also purchase their products directly within the app, skipping the line again. For guests that wish to check-in upon arrival, SalonBiz offers a self-check in that guests can access via a mobile tablet.
Whether you have guests check in using their own smartphone or a tablet at the front of the salon, the process is simple. No line, no waiting, and when a guest checks in, your staff will receive a notification.
3. Gives your stylists a mobile solution
Your guests love mobile options, and your stylists do too! With a dedicated stylist check-in app, your team can manage their guest appointments easily without having to run back and forth between the front desk and their styling station.
For example, SalonBiz’s Stylist App gives them the ability to quickly view their books, manually check-in arriving guests, and more all from their tablet or smartphone.
4. Reduces points of contact
Contactless experiences are undoubtedly becoming increasingly important for your guests.
By adding touchless technology features through their own smartphones, your guests and your team can enjoy a streamlined and safer check-in experience.
5. Creates a seamless guest experience
Finally, the largest benefit of a salon check-in app is how it reimagines the way you think about your salon’s space and guest flow. It creates an intentional VIP experience for them. Instead of keeping guests centered around a front desk, it gives them the power to wander and browse through your salon and effortlessly check-in for appointments.
Check-ins can occur through a traditional front desk check-in of course, but they can also happen through a check-in kiosk with a tablet you have ready. They can check in on their smartphones after arriving in your parking lot. Or, if they arrive early, they can let their stylists know they’ve arrived as they wait out front.
Put simply, it puts your guests in more control of their experience from the moment they arrive at your salon.
How to upgrade your salon check-in experience
When you partner with SalonBiz, you get so much more than a check in app.
If you’re looking for a solution that will take you far beyond the receptionist desk, our comprehensive suite of salon check-in apps put both guests and your team in charge. How do you get your new system up and running? The process is beyond simple with SalonBiz.
Set up a central check-in area
When you first use SalonBiz for a mobile check-in area, first log into the SalonBiz iPad app and enter a pin to prevent guests from exiting the kiosk interface. From there, you can enter a short welcome message, upload your logo, and create messages to display after a successful check-in. Save changes and you’re ready to go! It’s really that easy.
Place the self check-in kiosk in close proximity to the front of your salon with a sign to give guests a little nudge. When guests arrive, they can search for their appointment using the first few letters of their name and check in for their appointment.
Sync up with Pocket Salon
Consumers must see benefits from an app in order to change their behavior and use it. The app has to meet the guest’s specific needs, not the salon’s. This is why we created the Pocket Salon App for a seamless guest experience.
At SalonBiz, we looked at answering: What do guests want? How can we create an exceptional experience? How can we make their lives just a bit easier?
The result is an app that your guests will want to use, over and over. There are so many unique features that Pocket Salon App has to offer, as we’ll cover below.
Guests can check-in for their appointments when they arrive. On the Stylist App, their stylist will be able to quickly view notes from their previous appointments and any inspiration photos. Their stylist is ready to go before they say hi!
Even better? After the appointment, guests can check themselves out in seconds too! They can view the services you performed and simply click to add a tip. From there, they can enter in their credit or debit card information and be on their way! The app sends receipts automatically.
Add features that guests love
Beyond check-in and check-out, Pocket Salon offers amazing functionality for your guests when it comes to getting the products they need and rebooking.
For example, a recent study found that customers who use a retail app buy 33% more often and purchase 34% more items, spending 37% percent more than customers not using an app.
Because of this, product recommendations are built directly into the Pocket Salon app to make retail sales easier. These recommendations and their past purchases are viewable each time the guest logs in, reminding them when it’s time to buy. And, when a guest runs out of a product, they can order directly from your salon through the app.
Lastly, we all know that rebooking is a best practice to grow your salon business. This is why we integrated rebooking into our Pocket Salon app. Stylists can recommend the appointment and help their guests actually rebook from the chair.
Make salon check-in a breeze
With SalonBiz, you’ll enjoy a seamless check-in experience for your guests and less manual work for your team.