“After reviewing many of the softwares created for our industry, I’ve determined SalonBiz outclasses them all. It’s user-friendly, easy to customize for exactly what we need, is a powerhouse for reporting… and the tech support is absolutely world-class.”
“My experience with SalonBiz has been excellent. We’ve had them for 20 years and through it all, SalonBiz has kept up with the times. The reporting capability is incredible. I live in the daily summary and Aveda benchmark reports. My managers and front desk live in the inventory and sales reports.
If you ever have questions or challenges, SalonBiz is very accessible and helpful. The integration with partners like Demandforce and Zeezor—that’s the cherry on top of everything.”
“Not only is it a software, it’s part of my team’s lifestyle.
The stylist app is used 24/7 for us. Between the guest arrival notifications, the live-updated measurements, and customer and service notes in the app, it’s a crucial part of our business. It’s making peoples’ jobs easier and making them more connected to their work with mobile functionality.
Their customer service is amazing. The software is very stable, so we’ve hardly had any problems, but if we’ve ever had an issue, there’s an actual person who understands us and understands our business on the other end of the line.”
Josephine’s Salons and Spas / Posh Salon, Houston, TX
“For me, relationship is everything.
My favorite part of SalonBiz is the relationship. I know who I’m talking to, and that if I have a challenge, they’ll work on it and follow up and do something about it. SalonBiz values its existing clients; the relationship doesn’t drop off after you sign up.
The iPad app has changed how we work.
Parking is difficult in our downtown location, and it was affecting our retail numbers. Because of the iPad app we can offer curbside retail and run out to a waiting car with the product and an iPad to swipe their card right there on the street.”
“SalonBiz is very straightforward and simple to use; everything makes sense. Anyone from our housekeeper to the owner can and does use it. The support…”
“SalonBiz is very straightforward and simple to use; everything just makes sense. Everyone from our housekeeper to the owner can and does use it. The support is amazing. I don’t think I’ve ever waited more than 10-15 minutes for a resolution.
We love the guest arrival notifications on the stylist app. We know that if we’re hectic at the front desk, stylists are still getting that alert so nobody has to physically run and go get them.
95% of our stylists use the app to monitor their numbers all month long, and are engaged with their numbers, which is usually the kind of thing that’s boring to them. Now in our one-on-ones, they come in already knowing where they are. Instead of spending time explaining how they’re doing, we get to focus on the good stuff.”
“I was going on vacation and a client texted me she had an emergency, that another hairdresser cancelled on her and can we help. I logged in on my phone and found her an appointment right there on the app, while waiting for my plane to board.”
“I was going on vacation and a client texted me she had an emergency, that another hairdresser cancelled on her and can we help. I logged in on my phone and found her an appointment right there on the app, while waiting for my plane to board.”
“The stylist apphas empowered my stylists by putting them in touch with their numbers on a daily basis. I tell everyone—I’m extremely happy with SalonBiz.”
“The most important thing is that it works for me. I’m a cut & color salon, all my needs are met with SalonBiz. If we ever have a challenge, I’m comfortable knowing that my staff can call tech support and everything will be handled. I trust them, and that’s something that is very powerful.
Goals and tracking are so important. Tracking those in the stylist app has really empowered my stylists by putting them in touch with their numbers on a daily basis, so we can work more on pre-booking and retail. They can see their numbers and see where they’re going. My millennial stylists are really competitive, and after work when they’re out and about, they’re always on their phones. Well, now they’re pre-booking, too.
As a salon owner, other salon softwares come at you all the time, so I see a lot of them. I tell them—and everyone—that I’m extremely happy with SalonBiz.”
“We did a lot of research and we couldn’t afford to not use SalonBiz. We’ve been open for 32 years and I don’t know how I could run my business without it…”
We did a lot of research and we couldn’t afford to not use SalonBiz. We’ve been open for 32 years and I don’t know how I could run my business without it. For a newer or smaller salon, going with SalonBiz will give you peace of mind. You can choose a package as small as your business is, and grow seamlessly. For Aveda salons, the automatic updates with Aveda products and pricing is huge. Inventory control is so much easier. The cost is very affordable, and SalonBiz can grow with you as your business grows.
“As a business owner, the easy data that you can get, and the amount of important data SalonBiz generates for our business is very useful.
With any robust software, there’s a learning process, but SalonBiz support is always available and very helpful. If there’s ever anything that needs to be escalated, my rep is able to get me in touch with the right person quickly; they’re never out of reach. I feel like I’m talking to someone who understands my business—the salon business.”
“For me, it’s the support. Other companies hide their contact and support info and force you to go on forums to find help. With SalonBiz, it’s all right there on their website, like “here’s every way we can help you.” And where other companies charge you lots of money for packages of help tickets, SalonBiz is always there, at no extra cost, ready to help. Their updates are seamless and they love suggestions on how to make the software even better. I’ve called up for support, had custom reports built for me, and have then had them tell me about new reports I didn’t even know I needed.”
Casals Dé Spa & Salon Clarendon, VA and Youngstown, OH
“SalonBiz has done a great job keeping up and advancing with technology—connecting with phones, watches iPads. My stylists use their devices on the job all the time…for work! Other apps will just measure numbers, but the stylist app lets you check your numbers, get notifications, input your color formulas into the phone and then check them on your watch.
After starting with another text confirmation service, we now use SalonBiz for texting clients and it just makes so much more sense. There are more features and less complication.
There are other companies out there that do little pieces of what SalonBiz does as a whole. Why pay for an app that only measures numbers, when the stylist app lets you check your numbers, get notifications, input your color formulas into the phone and then check them on your watch? It’s all included in your salon software subscription.
The best part of SalonBiz, beyond the software: the technical support. I appreciate having great people that can answer questions, and software updates that are seamless. I always go with loyalty, and if someone treats you well, you go with them…and that’s why I recommend SalonBiz.”
“SalonBiz speaks my language, especially with the reports. They make it easy to track the numbers that reflect behavior, which really helps with coaching.”
“SalonBiz speaks my language, especially with the reports. I feel like I have a lot of access to the things that I need. Being someone that coaches the team, it really helps that SalonBiz makes it easy to track the numbers that reflect behavior. If there’s a behavior they’re trying to stop or start, we can look at their numbers and use those to adjust how they work and measure if it’s effective.
Even something as simple as a stylist requesting to change their schedule: SalonBiz can tell me what days are most productive, what kind of guests they have, and are they retaining enough clients to switch a Saturday for a Tuesday. We can look at the data and make a wise decision together. ”
John Robert’s Spa has been a longtime user of SalonBiz. As a company with over 150 employees, 5 salon locations and a Reservation Center, it allows us to have full customization…”
“The system itself is very user-friendly John Robert’s Spa has been a longtime user of SalonBiz. As a company with over 150 employees, 5 salon locations and a Reservation Center, it allows us to have full customization when it comes to schedules, service lists, products, and even reporting.. If and when we need technical support the staff is extremely friendly and helpful. We would absolutely recommend this software for any salon!”
“SalonBiz is built by salon owners, so they’re in the trenches with me. They understand what it’s like to own a salon. They know what I need because they need it too, and that makes a difference to me. In Jan 2016 we bought a third location. The changeover happened on January 1st, with business starting on January 2nd, and someone at SalonBiz stayed at work late and helped us transfer all the customers from the former salon’s software into our SalonBiz database. Who does that? That’s the kind of thing SalonBiz does.”
“I have the stylist app, as do all of my stylists. That and the Apple Watch app are game-changers. Getting client arrival notifications on your watch, or being able to look at histories and prices and formulas right on your phone—it’s invaluable. With the stylist app, they’re always connected. When they’re out at the bar and talking to someone about their hair, they can look at their phone, book it, and say “yeah, see you tomorrow at noon.”
Even being on top of their schedules: our locations are 20min apart, and some of our staff rotate around, so the stylist app is great to make sure everyone has the information they need to know where they’re going. We had a stylist skiing in Colorado who was able to check their schedule on the mountain so they’d know when and where they had to be back to work.”
President, Intercoiffure and Co-owner, Salon, Spa & Studio Visage, Knoxville, TN
“We moved to SalonBiz from another software about 20 years ago. They were basic and were going to stay that way. If we were going to move forward, we were going to go forward with a foreword-thinking company, and that’s what we found in SalonBiz.
We have four brands and multiple locations, and they’re all linked through the software, so they’re set up as divisions. We are able to see how many people are moving from my new talent studio to my salon, and make strategic decisions around that data.”
Co-owner, Salon, Spa & Studio Visage, Knoxville, TN
“Salon owners are time-poor; we can’t spend more time looking for the numbers than understanding what they say. With SalonBiz, we know exactly where our business is, day to day, within minutes. We used to get on a plane with an inch-think stack of papers, but SalonBiz was able to put it all onto one page for us. It’s efficient reporting as opposed to data in, data out.
Other softwares make you alter your way of doing business to match the software, but SalonBiz helps you to find the way the software best fits the way you already do business.”
Panache, An Aveda Store Salon & Spa, St. Augustine, FL
I decided it would be best to get some feedback from my front desk team. Here are some features they really enjoy…therefore I do too!
Easy to make standing appointments for an entire year, or any select time frame, with a few clicks
Easy to block out multiple days/service providers for vacations, meetings with reasons for the block showing on the book
Allows us to customize how service providers are displayed on the screen – grouping by types of service, then by price levels
“Quick keys” save time
Ability to view one service provider for a 2 week period, allowing speed and efficiency in searching for openings POS integration with credit card machine avoids manually entering charge information, thereby eliminating errors and saving time.
The check out screen allows access to most client info easily – purchase and service history, open gift cards, future appointments, including ability to book future appointments without having to exit the checkout process. From the appointment book, clicking on the name automatically brings up future appointments
Ability to print all future appointments
Confirmation status color bars clearly indicate if appointments are confirmed, left message or couldn’t reach, at a glance. Making confirmation calls and indicating confirmation status is simple.
Ability to store color formulas makes the information accessible to anyone helping the guest
Eliminates need for pagers if stylists use the phone App – when guests check in, it alerts their phone. This gives awareness and responsibility to the stylist. No more “my pager didn’t go off!”
The SalonBiz App is a great tool all around, enabling us to make appointments away from the salon, service providers can track changing schedules, and access guest information from anywhere, without the interruption of having to come to the front desk
“I truly love SalonBiz. It makes everything so much easier. It’s super customizable and super easy to navigate, and the updates are awesome because the software is always evolving and improving.”
“I truly love SalonBiz. It makes everything so much easier. It’s super customizable and super easy to navigate, and the updates are awesome because the software is always evolving and improving.
All of our stylists use the stylist app. We allow them to make their own appointments on their phones. Stylists network with people really easily, and the ability to book with someone right then and there is so great. They love to check their stats from the Stylist App as well. I know there are a lot of apps out there with stats, but with this one, it’s right there and I can trust the information to be totally up to date and accurate.
As an Aveda salon, the partnership with Aveda is amazing. I can do my inventory in SalonBiz and then export my order from SalonBiz to Avedacare.com. I can keep track of shipping costs and add to my order if I forgot anything, and it’s all right there. I really appreciate the Pure Privilege integration. I used to have to call Pure Privilege every time we had a new client, now I have access to the database and can look up anyones number and update the file to add their points automatically.
As a customer, I feel like I can come to anybody at SalonBiz, whether it’s an educator or tech support. They’re great at taking feedback and giving feedback, and helping us adapt and customize when we need to. Even the training is easy, which is really something to say about software. With SalonBiz, I really feel like we can go anywhere.”
“I definitely give SalonBiz a 5-star rating – both as an IT company in general and as a Salon Software company specifically. I’d highly recommend it to any salon owner, new or existing.“
We as a company had a number of softwares offered to our salons. I can tell you SalonBiz is the top of the list as far as performance speed, usability—all the IT components. I’d highly recommend it to any salon owner, new or existing.
Our old software was clunky and difficult to navigate, and we needed greater fluidity to control information between all of our locations. SalonBiz was easier to use, basically built for multiple locations, and it came with the amazing stylist app for no extra charge. Transitioning to SalonBiz from our old software was easier than anyone expected. My stylists were nervous about change. They expected a lot more bombs in the road, and even they were pleasantly surprised.
With the stylist app, we’re all connected, always. Everyone has the app. The reduction in paper is huge—we’ve gotten rid of travellers and now all employees can follow their schedule on their phones with minute-to-minute updated awareness. It’s really upped our productivity.
The ability to pick up the phone and dialogue with SalonBiz is better than any other experience I’ve had with any software. Even in an emergency—we had our phones go out at one location. I was able to easily toggle my phones to another location and keep running on another computer. We didn’t miss a beat, and our phones were down for 3 days.
