It’s a busy Saturday morning. Your front desk is checking out a client, someone just walked in asking about an appointment, and the phone won’t stop ringing. Sound familiar?
On the other end of the line is a client who wants to book their next appointment. They might leave a voicemail, or they might try the next salon on their list.
The phone also rings after you’ve locked up, because clients think about booking when it’s convenient for them, which can be 9 p.m. on a Tuesday or before you open on a Saturday.
Your team is right to stay with the client in front of them. Brook takes the calls so they can.
An extra hand for your front desk
That’s where Brook comes in. As an AI receptionist connected to SalonBiz, Brook can answer calls, book appointments, and help clients reschedule when your front desk is busy.
And because Brook works directly with SalonBiz, appointments are added to your schedule automatically. There’s no extra work for your team or another system to manage.
Your team stays in charge
Brook works alongside your front desk, and your team handles all calls and requests that need a personal touch. When a client asks for a person, Brook brings in your team. Brook is there to support your team, not replace the personal service your clients expect.
You decide when Brook picks up. It can answer every call around the clock, give your front desk the first chance and take over if no one answers, or answer only after hours. The Brook Dashboard shows you every call with full transcripts and call details, and a Follow-ups section flags the clients who need more help. You get extra support without losing the personal touch that makes your salon special.
Why SalonBiz partnered with Brook
At SalonBiz, we know how much salon teams juggle every day. Between managing appointments, answering calls, and taking care of clients, there’s not always enough time to do it all.
That’s why we’ve partnered with Brook to bring AI receptionist support directly to salons using SalonBiz.
Brook helps manage incoming calls and appointments without requiring you to switch software or change the way your salon operates. It’s one more way we’re helping salon teams spend less time managing the front desk and more time creating exceptional client experiences.
More support for your team. More time for your clients.
Your front desk does a lot to keep your salon running.
Brook gives your team extra support when they need it, while SalonBiz keeps everything connected behind the scenes.
