It’s a busy Saturday morning. Your front desk is checking out a client, someone just walked in asking about an appointment, and the phone won’t stop ringing. Sound familiar?
On the other end of the line is a client who wants to book their next appointment. They might leave a voicemail, or they might try the next salon on their list.
The phone also rings after you’ve locked up, because clients think about booking when it’s convenient for them, which can be 9 p.m. on a Tuesday or before you open on a Saturday.
Your team is right to stay with the client in front of them. Brook takes the calls so they can.
An extra hand for your front desk
That’s where Brook comes in. As an AI receptionist connected to SalonBiz, Brook can answer calls, book appointments, and help clients reschedule when your front desk is busy.
And because Brook works directly with SalonBiz, appointments are added to your schedule automatically. There’s no extra work for your team or another system to manage.
Your team stays in charge
Brook works alongside your front desk, and your team handles all calls and requests that need a personal touch. When a client asks for a person, Brook brings in your team. Brook is there to support your team, not replace the personal service your clients expect.
You decide when Brook picks up. It can answer every call around the clock, give your front desk the first chance and take over if no one answers, or answer only after hours. The Brook Dashboard shows you every call with full transcripts and call details, and a Follow-ups section flags the clients who need more help. You get extra support without losing the personal touch that makes your salon special.
Why SalonBiz partnered with Brook
At SalonBiz, we know how much salon teams juggle every day. Between managing appointments, answering calls, and taking care of clients, there’s not always enough time to do it all.
That’s why we’ve partnered with Brook to bring AI receptionist support directly to salons using SalonBiz.
Brook helps manage incoming calls and appointments without requiring you to switch software or change the way your salon operates. It’s one more way we’re helping salon teams spend less time managing the front desk and more time creating exceptional client experiences.
More support for your team. More time for your clients.
Your front desk does a lot to keep your salon running.
Brook gives your team extra support when they need it, while SalonBiz keeps everything connected behind the scenes.
Frequently asked questions about Brook
Can Brook book appointments directly into my SalonBiz book?
Brook recognizes returning clients, finds openings in your book and books them directly in SalonBiz, so the appointment is in your book without anyone typing it in. For new clients, Brook creates the account in SalonBiz and helps them book a first appointment.
Do I need to change my salon’s phone number to use Brook?
Clients keep calling your existing salon number. Brook gives you a separate number that your calls forward to, and you choose which calls go there, whether that’s all of them, only the calls no one answers or only the calls after business hours. You can also transfer your existing number to Brook.
What happens when a client calls Brook and needs to talk to a person?
During business hours, Brook can transfer the call to your front desk, which requires a separate phone number to receive transferred calls. If no one picks up, the call follows your normal phone settings, such as going to voicemail. If transfers are off or the salon is closed, Brook records the request so your team can follow up.
Does Brook follow my salon’s cancellation policy?
Rescheduling and cancellations work through Brook according to your salon’s cancellation policy, so clients can change or cancel an appointment on their own.
What can my team see after Brook handles a call?
The Brook Dashboard shows conversation transcripts and call details for every interaction. A Follow-ups section flags clients who need more help, and Analytics lets you review all calls, track performance and see the bookings Brook generated.
How do I get started with Brook, and is there a trial?
You start by choosing a plan. The Brook team connects to your SalonBiz system and sets up a test phone number, you review your preferences, call handling and transfer settings, and then you turn on call forwarding to go live. Brook offers a 14-day free trial, and the Brook team supports you throughout.
What’s the difference between Brook and REACH.ai?
Brook answers the calls coming in, so clients can book, reschedule or get help. REACH.ai works on the schedule, flagging clients who are due for their usual services and reaching out so you don’t have gaps in the book. Both work with SalonBiz.
