Meet Brook
Meet Brook, the AI receptionist that works alongside your front desk to manage calls, web chats, and texts, book appointments, and capture new opportunities.
of after-hours calls resolved
of business-hours calls resolved
of guests complete calls
without requesting a transfer
MORE FRONT DESK CAPACITY
Brook recognizes returning clients, finds available appointments and books them directly in SalonBiz.
Clients can reschedule or cancel appointments without calling on your front desk for help.
New client? Brook creates their account and helps them book their first appointment.
When a call needs a human touch, Brook brings your front desk into the conversation.
Give your front desk more time with clients and less time managing routine communications.
Always there to help
Whether clients call, text, or chat online, Brook helps them manage appointments when your front desk is busy or your salon is closed.
BROOK + YOUR TEAM
Brook keeps a record of client interactions and outcomes, giving your team visibility into what happened and where follow-up may be needed.
You can keep your existing salon phone number. When Brook is set up, you’ll receive a separate Brook number that your calls can be forwarded to. Clients will continue calling your regular number, and Brook will answer based on your chosen settings. You also have the option to transfer your existing number to Brook’s system.
Brook supports phone calls, SMS, and web chat, giving clients more ways to connect with your salon and get the help they need.
Brook works with your existing phone system through call forwarding. Depending on your setup, calls can be forwarded to Brook all the time, only when your team can’t answer, or after business hours. The Brook team will help you determine the right setup and work with your phone provider if needed.
You decide when Brook answers your calls. Choose from three options:
If a client asks to speak with someone, Brook can transfer the call directly to your front desk during business hours. You’ll need a separate phone number to receive transferred calls. If no one answers, the call follows your normal phone settings, such as going to voicemail. If transfers are turned off or your salon is closed, Brook records the request so your team can follow up later.
Your team can review every Brook interaction in the Brook Dashboard, including conversation transcripts and call details. The Follow-ups section highlights clients who need additional assistance, while the Analytics section lets you review all calls, track performance and see bookings generated by Brook.
Getting started with Brook is simple. Once you choose your plan, the Brook team connects to your SalonBiz system and sets up a phone number for testing. You’ll review your salon’s preferences, call handling and transfer settings together before launch. When you’re ready, you’ll turn on call forwarding so Brook can begin answering calls. The Brook team provides support throughout setup and launch.
See how Brook can help your front desk handle more calls, capture more booking opportunities and give your team more time to create exceptional client experiences.
