Author and speaker Joey Coleman is passionate about the customer experience and client retention. He has spent a career researching and understanding why people stay loyal to certain businesses—and why they leave others. “Customer retention is the biggest crisis facing businesses today,” he says. “It’s where your business lives and dies.” But he maintains communication… Read more »
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While working as a stylist in his mid-20s, Andreas Zafiriadis dreamed of opening his own salon — Salon Buzz. But to make this dream become a reality, he had work to do. “I needed to take classes and become more educated,” Zafiriadis says. “When I did open a salon, I wanted it to be a… Read more »
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By Laurel Nelson, contributing writer with Salon Today Technology is a vital part of the consumer experience in today’s world. Whether it’s ordering groceries with the click of a button, texting a take-out order or following the news on Twitter, today’s consumer has become used to the convenience and efficiency of technology. Clients want that… Read more »
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We LOVE hearing a good success story so when we heard the team at Montage Salons and Barber Shop were improving their guest experience using the new self-check-in salon kiosk we had to get the details! The self-check-in salon kiosk feature for the SalonBiz iPad app, allows clients to skip the front desk and check… Read more »
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Our team is always debating how early we need to start prepping you for the busy holiday season! It seems strange to see bows and tinsel next to pumpkin spice – but every thing you can check off your list now will make things run smooth in November. We’ve interviewed our team of experts on… Read more »
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Although it may not seem like it’s cool enough to be fall, the calendar is once again reminding us that it’s September and your salon’s busiest season is a just few short weeks away. Fortunately for you, this has been a year of innovation for SalonBiz, and what we’ve brought to the table will help… Read more »
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The latest update to the SalonBiz Stylist App gives service staff the power to modify and approve client tickets before self-checkout! What you see When you are logged into the Stylist App, you have the ability to add any additional services to the client’s ticket after the consultation. Once you have added everything… Read more »
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New Feature – Stylist App New tools to crush the salon consultation are available in the Stylist App! These forms are totally customizable and accessible on your phone so you can skip the “So what are we doing today?” conversation with your clients. From the appointment book, tap the appointment and then select the… Read more »
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A paperless desk and salon decrease waste of money time, and resources. We talked to Stacey Coronado to learn more about going paperless. Featured Photo Source: 20 Volume Salon and Spa Stacey Coronado, owner of 20 Volume Salon and Spa in Mesa, AZ, sat in her office surrounded by boxes of paper travelers and receipts, knowing… Read more »
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The past few years, we’ve been creating lots of new products to ease your pain points and fill the gaps in your systems. This has brought about a number of exciting innovations, especially when it comes to the SalonBiz apps. Yet for a busy salon owner, all of the different salon apps that we offer… Read more »
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